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Terms & Conditions

Please read these Terms and Conditions carefully before ordering products from our website By ordering products from us you are agreeing to these Terms and Conditions. BathShopUK reserves the right at any time to modify, alter, or update these Terms and Conditions and you agree to be bound by such modifications, alterations or updates.

We do advise anyone to pre-book an electrician, plumber, builder or any other installer until their goods have been received and checked as BathShopUK cannot be held liable for tradesperson’s charges.

All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss which you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

Our price structure is shown on the website and before checkout is complete you will be given the opportunity to check the price and delivery before confirming the order.
All prices are inclusive of VAT at the current rate and we make every effort to ensure they are correct. If any goods are incorrectly priced in error, BathShopUK will not be bound to honour incorrect prices. Prices shown do not include delivery costs. Prices throughout this website were accurate at time of publication and may change at any time.

Product Images
Images on our website do not show the actual size of items. All sizes and measurements are approximate but we endeavour to make them as accurate as possible. Sometimes our product specifications may change, in which case we will do our best to offer a substitute of the same or better quality at the same price.

Out of stock items
In the event that the product you requested is out of stock, you will be contacted by email and either offered another product or told when stock will be available. Orders will be held until written confirmation is received.

Delivery of Goods
Any goods that are shipped by courier have up to 2 attempts to be delivered to the given address. It is your responsibility to check the condition of the goods upon delivery before signing for them. The courier is obliged to wait whilst the goods are inspected. If the courier will not wait, please accept and sign as “DAMAGED”. If the packaging appears damaged, please state this on the delivery documentation. This will help us make a claim on your behalf from the courier should the item/s require replacing. If you sign the courier’s paperwork to say it has been received in good condition, then any insurance claims for damage in transit will be void.
If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damages or losses if they sign on your behalf.
In the event of goods arriving damaged, you must notify BathShopUK with 48 hours of delivery.
For pallet deliveries, we must have telephone details to liaise with the haulage company. Pallet deliveries will be delivered as close as legally possible to the given address. In the case of refusal of the pallet, full costs are payable by the consumer.

Missing Parts
If any parts are missing from your products this must be reported to BathShopUK with 7 days of receipt of order. Notification of missing parts after this time will not be accepted.

Faulty Products
In the event of faulty goods, please contact BathShopUK. The goods must be returned before a replacement can be issued. If goods are returned at the expense of the customer, we will refund reasonable delivery costs.

Cancellation of Orders
Under the Distance Selling Regulations you have a right to cancel your order for any items purchased on this website within 7 days of receiving your goods and for a full refund excluding cost of delivery charge/ return delivery charge providing the goods are returned unused.
Cancellations of products that have been custom made to a client’s specification will not be allowed.

All products supplied by BathShopUK come with a stated manufacturers guarantee. These guarantees are covered by the manufacturer and not BathShopUK. Manufacturer guarantees are offered for the quality of manufacture and the materials used.